Cisco Jabber and file tranfer

[david-lima]

Hi all, I'm testing Jabber for everyone with CUCM 8.6 and Presence 8.6.

Users can login to Cisco Jabber but, when someone try to transfer a file, the Cisco Jabber show an error, "the file could no be transfer or the file is used by another application".

It only happens with some users. I tried to reinstall Cisco Jabber 9.7, shutdown antivirus but it still doesn't work.

Please advice.

Thanks a lot.

David

[Amit Kumar]

can you check if between the two clients the following port is open or not;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97_chapter_01.html#JABW_RF_O9E9CB52_00

37200

SOCKS5 Bytestreams

Peer to peer file transfers. In on-premises deployments, the client also uses this port to send screen captures.

- please rate if this helps