05-24-2017 02:20 PM - edited 03-17-2019 06:52 PM
I'm trying to add SRV records for jabber, the clients connect only if I define IM&Presence server option as defaut. If left automatic it still says cannot communicate with the server. Is there any solution. I've checked the resolution with NS lookup and it works fine. And if I track it with wireshark the client send query for uds and get responce but don t send cuplogin request.
05-24-2017 05:42 PM
If there is _cisco-uds, it's expected it won't try any other SRV, see figure 1
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_8/cjab_b_planning-guide-jabber-118/cjab_b_planning-guide-jabber-118_chapter_0100.html
Is all the CUCM and IM&P config in place for that device to register as a full UM? or what are you using? IM only??
Have you looked at the PRT to see what is happening?
05-26-2017 03:00 AM
05-26-2017 07:14 AM
If you want to use the client as IM only, enable the client for IM on CUCM, and only configure the IM service in the service profile.
05-26-2017 06:51 PM
Which mode do you have Jabber running; Full-UC, IM-Only or Phone-Only? According to your debugs, the failed output didn't include _cuplogin whereas the successful output did... kinda suggesting the _cisco-uds SRV doesn't work. If you want to use UDS, check your configs and make sure the service is enabled.
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