Cisco Jabber for Iphone - after taking call - jabber plays ringtone although the call is connected

[reindl_mc]

Cisco Jabber 9.6.2

iOS 7.1.1

CUCM 9.1.2

Call arrives at iPhone with Cisco Jabber App 9.6.2. Jabber is ringing - after answering the call - Cisco Jabber go on playing the ringtone.

The call is connected with the other party - the other party can also hear you - but you can not hear(only very soft) the caller because of the ringtone is still playing.

Any ideas ?

Thx

[Jonathan Schulenberg]

I have seen this occur once as well. Ensure that detailed logging is turned on and submit the problem report to TAC. I intend to do the same as soon as it repeats, this is likely a new defect in 9.6.2.

[markus.braun.desma]

@reindl_mc 
Could you solve this problem with the TAC?

We have the same issue only on one iPhone with the newest Cisco Jabber Version 10.5.0.

[reindl_mc]

Hi Markus

the problem will be solved with IOS 8.x -  It is an iphone issue !!

kind regards

[Daniel Gomez]

Does anybody know if there is already a documented bug associated to this issue?

I have the exact same issue CUCM 8.6.2/Presence 8.6.4 and customer is angry and disappointed because of this unexpected behaviour.

Regards,

[Massimiliano Vaini]

iPhones updated to IOS 8.0.2, still have the same issue

[Eduardo Cruz]

Same problem.

Did you get some solution?

[Nagajothi Thangapandian]

If it is iOS 7 here is the defect:

https://tools.cisco.com/bugsearch/bug/CSCul12803

Symptom:
app's ringtone does not stop after call is answered

Conditions:
Observed intermittently with iOS7

Workaround:
wait until the ringtone stops