06-13-2014 10:24 AM - edited 03-17-2019 04:14 PM
Cisco Jabber 9.6.2
iOS 7.1.1
CUCM 9.1.2
Call arrives at iPhone with Cisco Jabber App 9.6.2. Jabber is ringing - after answering the call - Cisco Jabber go on playing the ringtone.
The call is connected with the other party - the other party can also hear you - but you can not hear(only very soft) the caller because of the ringtone is still playing.
Any ideas ?
Thx
06-14-2014 05:34 PM
I have seen this occur once as well. Ensure that detailed logging is turned on and submit the problem report to TAC. I intend to do the same as soon as it repeats, this is likely a new defect in 9.6.2.
08-26-2014 04:25 AM
@reindl_mc
Could you solve this problem with the TAC?
We have the same issue only on one iPhone with the newest Cisco Jabber Version 10.5.0.
08-26-2014 04:41 AM
Hi Markus
the problem will be solved with IOS 8.x - It is an iphone issue !!
kind regards
09-24-2014 12:04 PM
Does anybody know if there is already a documented bug associated to this issue?
I have the exact same issue CUCM 8.6.2/Presence 8.6.4 and customer is angry and disappointed because of this unexpected behaviour.
Regards,
10-07-2014 03:46 AM
iPhones updated to IOS 8.0.2, still have the same issue
11-19-2014 05:01 PM
Same problem.
Did you get some solution?
11-28-2014 03:58 AM
If it is iOS 7 here is the defect:
https://tools.cisco.com/bugsearch/bug/CSCul12803
Symptom:
app's ringtone does not stop after call is answered
Conditions:
Observed intermittently with iOS7
Workaround:
wait until the ringtone stops
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