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New Member

Cisco Jabber for Iphone - after taking call - jabber plays ringtone although the call is connected


Cisco Jabber 9.6.2

iOS 7.1.1

CUCM 9.1.2


Call arrives at iPhone with Cisco Jabber App 9.6.2. Jabber is ringing - after answering the call - Cisco Jabber go on playing the ringtone.

The call is connected with the other party - the other party can also hear you - but you can not hear(only very soft) the caller because of the ringtone is still playing.


Any ideas ?






  • Jabber Clients
VIP Super Bronze

I have seen this occur once

I have seen this occur once as well. Ensure that detailed logging is turned on and submit the problem report to TAC. I intend to do the same as soon as it repeats, this is likely a new defect in 9.6.2.

Please remember to rate helpful responses and identify helpful or

@reindl_mc Could you solve

Could you solve this problem with the TAC?

We have the same issue only on one iPhone with the newest Cisco Jabber Version 10.5.0.


New Member

Hi Markusthe problem will be

Hi Markus

the problem will be solved with IOS 8.x -  It is an iphone issue !!

kind regards

New Member

Does anybody know if there is

Does anybody know if there is already a documented bug associated to this issue?

I have the exact same issue CUCM 8.6.2/Presence 8.6.4 and customer is angry and disappointed because of this unexpected behaviour.


iPhones updated to IOS 8.0.2,

iPhones updated to IOS 8.0.2, still have the same issue

New Member

Same problem. Did you get

Same problem.


Did you get some solution?


Cisco Employee

If it is iOS 7 here is the

If it is iOS 7 here is the defect:

app's ringtone does not stop after call is answered

Observed intermittently with iOS7

wait until the ringtone stops