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Cisco Jabber for Windows -> Anti-Virus Software

Hello,

 

Cisco Jabber for Windows could not resolve outlook contacts, when a client has installed McAffee Anti-Virus Software.

Is there any documentation available, how to setup a Anti-Virus Software, to get Cisco Jabber for Windows running?

 

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Cisco Jabber for Windows Version 9.2.4 Build 4528

Outlook 2013

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Thanks

Alex

1 REPLY
Cisco Employee

this is all what we mention

this is all what we mention about antivirus;  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_00.html

 

Some antivirus or firewall applications, such as Symantec EndPoint Protection, block inbound CDP packets, which disables desk phone video capabilities. You should configure your antivirus or firewall application to allow inbound CDP packets. See the following Symantec technical document for additional details about this issue: Cisco IP Phone version 7970 and Cisco Unified Video Advantage is Blocked by Network Threat Protection.

 

with that being said; we probably would like to get the jabber process excluded from the antivirus list so that it allows for inbound MAPI communication as that is what is used for quering for the outlook contact.

The only process that ever runs from Jabber for windows is "CiscoJabber.exe" which is located in the following path:

C:\Program Files (x86)\Cisco Systems\Cisco Jabber

 

i hope this helps.

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