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Community Member

Cisco Jabber installation hangs

I'm attempting to install Cisco Jabber on a Windows 7 SP1 32-bit virtual machine.  I'm prepping the machine to be cloned using VMware View Agent v5.3.0.1427931.  This happens with both Jabber v9.6.1 and v9.7.0. 


The installation starts normally, starts copying files, places the desktop shortcut and then a Windows Installer box opens with "Preparing to install...".  And then nothing else happens.  I can use task manager to end the installation. 


Any ideas?




Everyone's tags (2)
Community Member

After about 20 minutes I get

After about 20 minutes I get the following message:

Windows Installer

Install server not responding


Community Member

Did you figure this out? I am

Did you figure this out? I am having the same problem.

Community Member

Nope.  No resolution yet. 

Nope.  No resolution yet.  Tried opening a ticket with support.  Still nothing. 


This is very frustrating. 


Community Member

Hi all, we're experiencing

Hi all, we're experiencing the same issue while deploying cisco jabber 9.6.1

It seems related with this dll registration: CUCMessenger.dll

Trying to manually regsiter it lunching this command:

regsvr32 "C:\Programmi\Cisco Systems\Cisco Jabber\CUCMessenger.dll

everything seems to go fine.

Any news from the tac support?

thanks BR

Cisco Employee

Hi NickPlease can import the

Hi Nick

Please can import the event viewer logs from the Win Machine and share it here



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