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New Member

Cisco Jabber Invalid Username/Password

Hi ,

upgraded my cisco callmanager to 9.1.2SU1 (Previous version 9.1.1a) and add UDS COP file and now i have problem to login internal (via finding service , Manual is OK)

Any advice

Thanks for your help

Everyone's tags (1)
Cisco Employee

i see that it is trying to do

i see that it is trying to do a UDS SRV query;


About to make a dns request against
-- 2014-04-15 00:27:54.731 INFO [b2b8000] - [csf.dns][makeQuery] Making an SRV record request.

and fails with the following message;


Ucm Locator query has failed with FAILED_TO_FIND_HOME_UDS
-- 2014-04-15 00:27:54.761 WARNING [b0f5000] - [csf.config][fetchXmlFileSet] No information available after doing a fetch.
-- 2014-04-15 00:27:54.761 DEBUG [b0f5000] - [csf.config][fetchXmlFileSet] Returning: FAILED_TO_FIND_HOME_UDS
-- 2014-04-15 00:27:54.761 INFO [b0f5000] - [csf.config][fetchXmlFileSet] Time taken to complete the ucm-config library fetchXmlFileSet(): 0 seconds.
-- 2014-04-15 00:27:54.762 INFO [b0f5000] - [service-discovery][authenticate] Ucm90 Library Returned with Code FAILED_TO_FIND_HOME_UDS


is the UDS SRV record provisioned in the network ; or do you have _cuplogin record configured.



New Member

Hi, My srv records.> set type



My srv records.

> set type=srv
Address:    service = 0 0 8443
Address:    service = 0 0 8443


Thanks for your help

Cisco Employee

i see the following

i see the following information mentioned in the document;


"You should use the fully qualified domain name (FQDN) as the hostname in the SRV record."


in your case the hostname look to be ip address. If this is a lab setup can you try to ensure you correct this to FQDN( note this will also need A records) once done re test the log in. If this is a production setup kindly ensure you accommodate downtime before trying this.

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