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New Member

Cisco Jabber users can't login

Hello everyone,

I ran into a weird issue as Cisco Jabber users can't login on the system. When trying to get in,a "connection refused" error is shown.

I took the following captures:

-- 2012-01-24 11:47:33.168 ERROR [main] - CSFEditablePersonRecordSource:editablePersonSourceListLoaded: Passed an Empty dictionary.

-- 2012-01-24 11:47:33.180 INFO [main] - CSinkXmppClient::OnSignOn: Sign in failed with error code: 1028

-- 2012-01-24 11:47:33.180 DEBUG [main] - -[CSIXMPPRoster clientDidDisconnect:]

-- 2012-01-24 11:47:33.180 DEBUG [main] - -[CSIXMPPAutoPresenceAggregator clientDidDisconnect:]

-- 2012-01-24 11:47:33.180 DEBUG [main] - -[CSIXMPPAutoPresenceAggregator unregisterEventNotifications]

-- 2012-01-24 11:47:33.180 DEBUG [main] - CSIXMPPClient: clientDidDisconnect:

-- 2012-01-24 11:47:33.181 ERROR [main] - login,

-- 2012-01-24 11:47:33.181 DEBUG [main] - [ARXXMPPService clientDidDisconnect:] self.currentError = Error Code=1028 "(null)"

-- 2012-01-24 11:47:33.181 ERROR [main] - login, Connection refused

Does anybody know what error 1028 means?

On presence server users are OK.

On CUCM server users have been assigned with presence capabilities.

There is no LDAP integration yet, users are locally created on CUCM.

Any ideas?

Thanks a lot!


Cisco Jabber users can't login

Hi Daniel.

Which version of cucm and cisco jabber ?

Let me know



Please rate all helpful posts "The more you help the more you learn"
New Member

Cisco Jabber users can't login

Hello Carlo,

CUCM and CUP are version 8.6.

It's the first time I'm actually installing presence from scratch and I think I know what the issue is.

According to cups guide, it's required to have an LDAP integration either with CUCM or CUP or both right?

I'm not sure but I think older versions allowed to just create users on CUCM and import them to CUPS. It seems from the logs that CUPS is looking for the entire user name including domain: and of course that doesn't exist anywhere, just dgomezq on the CUCM.

New Member

Cisco Jabber users can't login

Everything is working OK now with Jabber.

It seems that for new releases it is required to have a LDAP integration at some point and users can't be imported from CUCM.

Thanks a lot everyone!