CJ4Win - v10.5.1 - Random users show offline, but communicate just fine (sometimes)
Ever since upgrading to Jabber 10.5 (and CUPS v10.5 after that), some (quite a few) users show up as offline even though they are signed in and functioning fine. We've checked firewall settings, changing how they log in and reviewing account setup, but everything seems fine. Looking at their profile in Jabber (Right-click > View Profile) the offline accounts look identical to online accounts. Look at "jabberofflineexample_a.png" for what it looks like from Person A's chat window.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...