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Contact Images and Click to Call in 9.6

So, I just upgraded from 9.2 to 9.6 and my contact images and click to call on a contact are gone. This was working with the previous version. Softphone and deskphone control work just fine. I do notice that instead of my name and photo up top it has my email (I am assuming that's my URI name). I've completely uninstalled and re-installed (it didn't seem to blow away any connection settings) and it doesn't help. Any thoughts on what to try next?

Thanks,

Chris           

2 REPLIES

Contact Images and Click to Call in 9.6

Does 9.6 only work with certain versions of CUIM&P? Once I dropped back to 9.2(6) it worked just fine. We are running 9.1.1.31900-1

Contact Images and Click to Call in 9.6

Hi Chris,

Supported On-Premises servers are:

Cisco Jabber supports the following on-premises servers:

  • Cisco Unified Communications Manager version 8.0(1) or later
  • Cisco Unified Presence version 8.0(3) or later
  • Cisco Unity Connection version 8.5 or later
  • Cisco WebEx Meetings Server version 1.1 or later

For photo retrievla - please follow these instructions from Jabber Installation and Configuration guide.

If you still have problems after tihs - I would suggest you to contact TAC.

Regards,

Nebojsa

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