If a customer implements jabber, for windows, for phone (im and mobile), for tablet (presence and cucm) his users have to enter their user details on at least 8 different places in various apps, sometimes multiple times per app. Combine this with the advise from Cisco to implement jabber / cucm / cups with AD integration and most of our customers also implementing a password policy (change password once every 4-6 weeks), this results in a problem. The users stop using Jabber because the apps dont function and they don't bother changing all the passwords.
Cisco; are there any plans on changing this and maybe accepting a password once and only validating account status later?
Are there any plans for options to enable the usage of a single set of credentials for all features in a single app? (once ad integrated 95% of the time all credentials are equal)
Are there any plans on reducing the amount of communications/protocols the apps use. ie Cisco jabber for iPhone uses cucm, ldap, voicemail and deskphone credentials/protocols. Can't these features be handled by the cups server without asking the user for all the technicalities involved?
- Authenticate/Authorise the devices instead of authenticating users, or
- Use certificates, or
- Use no authentication, well... (UDS vs LDAP, UDS in CUCM 8.6 doesnt require authentication)
- Integrate applications ASAP (Cisco Jabber for iPhone + Cisco Jabber for IM for iPhone) to reduce the amount of credential entries
- Borrow credentials (Use LDAP Credentials for CUCM, CUP, CUC, etc. (or in any other order)).
We see people getting enthousiastic about Jabber but do not use the apps because they are requesting for multiple new password entries. Sometimes the user isn't even aware of this because the apps run in the background and just sit there, being not connected, not operational. Not good for user experience!
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...