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Community Member

CUCM 10.0(1) and Jabber for Android 9.6.1: unable to set up secure phone capabilities!



we have an UC infrastructure with a CUCM 10.0(1) and a CUP 10.0(1).


Furthermore, we have some Jabber for Android 9.6.1.


We have successfully configured the non-secure devices, by using the "Create BOT Software Phone Devices" section of the "Cisco Jabber for Android 9.6 Server Setup Guide" (


Now, we would like to add the security, by following the "Set Up Secure Phone Capabilities" section of the same document linked above (, but we have an issue.


The weird thing is in the Step 3 of the procedure under the "Configure BOT Devices" section; in fact, we can't find the phone security profile (created in the Step 1 of the "Configure the Phone Security Profile" section) from the "Device Security Profile" drop-down list!


What's wrong?


Thanks in advance for your help.


Best regards.

Everyone's tags (1)

Accepted Solutions
Community Member

OK, I've solved by installing

OK, I've solved by installing the "cmterm-android_9.6.0v11.cop.sgn" COP file.

VIP Super Bronze

See if there is a default

See if there is a default security profile specifically for the Android device type. If there is, copy it and update accordingly. It's possible that you've found a documentation error and the database is looking at BOT as unique from a generic CSF (even though they are the same thing in practical terms).

Community Member

Hello Jonathan, if it's a

Hello Jonathan,


if it's a documentation issue, the same issue is present in the similar "Cisco Jabber for iPhone and iPad 9.6.1 Server Setup Guide" document:


In fact, even in this document it's stated that a "Cisco Unified Client Services Framework" security profile has to be created...


Anyway, about your request above, there is a default "Cisco Dual Mode for Android - Standard SIP Non-Secure Profile", but there isn't any "Device Security Mode" field in it...


Instead, the default "Cisco Dual Mode for iPhone - Standard SIP Non-Secure Profile" contains that field...


So, how can I solve the configuration issue with Jabber for Android?


Thanks and regards.

Community Member

OK, I've solved by installing

OK, I've solved by installing the "cmterm-android_9.6.0v11.cop.sgn" COP file.

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