I have a query regarding cucm 10, I am looking at a cucm cluster of 2 nodes with the appropriate vm's for call manager, voicemail, tftp, moh and elm..... one of the requirements is that certain extensions will be recorded as this is an industrial site.... for health and safety reasons, recording will be done by an external system via sip trunk......, the requirement is for legal reasons that external calls to these direct in dial lines must have a recorded message stating that the call is recorded......, this is for approx. 12 -15 lines, how can this be achieved, IP IVR? , this is not going to a call centre or operator ... just DID , or do they have to go into a que and then select an option to proceed.... etc.... or can this be done with auto attendant...
Could you use a call handler on Unity Connection side, and recording profiles on the CUCM side. The call handler could play the greeting stating that the line is recorded. That is the first thought that comes to mind....
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...