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Community Member

Deploy Jabber Guest Server

I am implementing about Cisco Jabber Guest Server. My system have Expressway-C, Expressway-E, Jabber Guest Server and CUCM.

I already setting follow as installation guide which everything is OK but I found some issue.

 

From inside, I try to call https://ipaddress of Jabber Guest server/call/1003, It's working fine.

From outside,I can browse to https://FQDN of Jabber Guest server/call/1003 but it shown error about "TURN Allocation Failed"

 

I checked this issue from link as below but still have the issue.

http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-guest/118592-technote-jabber-00.html#anc11

 

I'm sure port 3478 is not blocked and TURN server, Jabber Guest  status is Active.

I deploy dual interface on Expressway-E.

Jabber Guest Server : 10.10.10.17

Expressway-C: LAN1>10.10.10.19

Expressway-E: LAN1>10.10.10.20, LAN2>192.168.1.10 (Public IP NAT to this interface)

 

My question is:

1. Expressway-C (10.10.10.19) required connect to Expressway-E (Public IP) or not ?

2. Expressway-E (Public IP) required connect back to Expressway-C (10.10.10.19) ?

3. Jabber Guest Server (10.10.10.17) required connect to Expressway-E (192.168.1.10) or not ?

 

3 REPLIES
Community Member

I dont get it your questions

I dont get it your questions.

Do you get SSH tunnel between C and E was established?

Community Member

I already create Unified

I already create Unified Communications traversal link between C and E which status is Active.

My meaning is that from the files I attached. I'm not sure my problem is caused from firewall rule or network routing or not.

Thanks.

It is important to have a

It is important to have a user with proper rights to read/write configured in Expressway-C and also in the Call Settings of JG (the same user). This user will be used to generate a TURN short-term credential.

Andre

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