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Desktop Share Greyed Out

Hi,

I have logged into the Cisco Jabber Windows client. I can have video call and chat. But the Desktop Share option is Greyed Out and so I am not able to share the desktop!! I have uploaded the COP file cmterm-bfcp-e.8-6-2.cop.sgn on both the nodes in CUCM cluster and rebooted the both the nodes. Also I have installed Medianet Service on my desktop. Did half a dozen restart of all the devices (CUCM both PUB & SUB, CUP, IP Phone, Cisco Jabber Client, PC). The software versions are given below. Pls Guide or give me the possible reasons why its greyed out.

CUCM: 8.6.2.20000-2

CUP: 8.6.4.10000-28

Cisco Jabber: 9.2.3

Regards,

Fawaz

1 REPLY
Cisco Employee

Desktop Share Greyed Out

Are you trying to use this with both Jabber clients on softphone mode???

If not, that's the reason, it ONLY works on softphone mode.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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