Disable chat functionality of Jabber for specific users

[Ihaveaquestion]

Hello,

Although I think Jabber's chat functionality is a great tool to boost productivity, I'm also aware of the downside of it. It makes it very easy to trash-talk about colleagues without anybody knowing but the senders and recipients of the chat. Granted this also may be done by e-mail but it's a less attractive way of communicating due to the longer periods between reply's. (This off course is my own humble opinion, and should not be subject of any discussion...)

Therefore I would like to disable the chatfunctionality for most users and only allow it for upper management. Can this be done through LDAP or embeded Cisco users/profiles ? Or is it binairy limited to either EVERYBODY or NOBODY within the organisation ?

Or for example are you able to centrally log all communication so that you have a deterrent not to use the platform to discuss lunchplans and what awfull skirt your collegae is wearing today ?

Set-up

4 family owned companies sharing a family ICT-platform.

Citrix farm of 2 servers, based upon Windows 2008 R2 environment.

Cisco Unified Communications 9.1.2

Cisco Unity 9.1

Thanks for all the help !

[Jaime Valencia]

Chat has only one switch, and it's for ALL users, either on, or off.

You can configure compliance, you would need a separate postgreSQL server to log all chats that go thru IM&P for that. Just search postgreSQL on cisco.com for details on that, and the IM&P guide has all the details on how to configure the logging.

[Ihaveaquestion]

Hi,

Some more outside-the-box thinking: what about a internal Jabber1 application and Jabber2 application. In which Jabber1 allows chat and Jabber2 doesnt. What do I need in that case ? 2 presence application servers and will both coöperate well together ?

Best regards !

[Jaime Valencia · Accepted solution]

It's not that simple, there's a 1:1 relationship between CUCM cluster and IM&P cluster, you would effectively be talking about setting up a whole new cluster just to do that, then set either an ICT or federate, depending on how you set this up.

[Keith Lawrence]

Hi Jaime,

Just wondering if you know if Cisco plan to add this feature (to disable chat for specific users) in a future release?

Keith

[Jaime Valencia]

Unfortunately roadmap items are not something that can be discussed at CSC due to them being NDA, you'd need to post this in the partner communities, or reach your SE/AM for this question.

[Jason Aarons]

Lync has this but Jabber does not.

[dustin.ness1]

Disabling Chat for individual users is possible through the use of UC service profiles.  For example you can create a softphone only profile that has no chat function.  Assign users that you do not want to chat to that UC service profile. 

[dunn1c]

Have you tested this as an option? I have interests in seeing if this will work.

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@dustin.ness1 wrote:

Disabling Chat for individual users is possible through the use of UC service profiles.  For example you can create a softphone only profile that has no chat function.  Assign users that you do not want to chat to that UC service profile. 

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[Jaime Valencia]

You don't really just disable chat by doing that, you remove all IM&P features because now the client is a softphone which only relies on CUCM.

It does what they want, but removes all IM&P functionality as well.

[Saima Harris]

Hi Dustin,

Can you please advise how we can do that ?

I would like to disable chat function for few users. In UC Service profile there is no option to enable/ disable the chat function.

You mentioned: you can create a softphone only profile that has no chat function. How can we do that ?

Thank you 

[alig.norbert]

Under User Management / End User / <user> disable "Enable User for CM IM Presence...."

With that only this user will not have connectivity to IM&P.

[pradeepbojan]

Can we disable chat for a group of people by removing chat option on Jabber xml file ?

[Jaime Valencia]

What parameter are you referring to?

[pradeepbojan]

I am not referring to any policy. I wanted to know if there are any parameters available for disabling chat option in Jabber xml file like we have for enabling and disabling  HuntGroup (<EnableGroupCallPickup>false</EnableGroupCallPickup>)