I received a new Bang & Olufsen EliteBook laptop in Sept 2016. The Cisco softphone program was loaded onto the new laptop, the same program as was on my previous HP. I was unable to use the softphone after that for any length of time.
I have been told it is either the Google Chrome, listening to Pandora/iheartRadio or it's probably the Microsoft Chat headset.
So our softphone administrator switched me over to test Jabber. After 3 weeks of that, I still can't use the program.
Once I open Jabber, I immediately click on Menu/File/Options/Audio and check the speaker and the microphone.
I have made as many as 3 phone calls before the sound shuts down.
I thought it might be when the screen saver kicks in.
I thought it might be when Pandora checked to see if I was "still listening".
I thought it might be the headset but I have used the headset on my personal laptop at home and it works continuously.
I have spend hours and hours with the Zions softphone Admin. His new solution is send me a different headset to try. He has gone through the set up and he has disabled the internal program.
Today I didn't even make a phone call, after logging in i went to make a phone call and it was dead. I closed everything and then reopened and went through the Menu/File/Options/Audio and verified I could hear the sound that is played. That doesn't always work, usually I have to reboot.