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New Member

Error by deinstalling Jabber for Windows 9.7

We need to upgrade Jabber to version 10.5 but by installing it, we have an issue with the deinstall of the old version 9.7.

Also it's not possible to deinstall the 9.7 only, as described hier:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97_chapter_0101.html#JABW_TK_U595CA12_00

You can find the error message in attachment (Exe From VBSCRIPT v1.3 - Error Code 15 -Contact by BlueLife - www.sordum.net).

Thanks!

Mirko

 

 

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3 REPLIES
Cisco Employee

Which method did you try?

Which method did you try?

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Similar as in the example:

Similar as in the example:

msiexec.exe /x C:\Windows\Installer\CiscoJabberSetup.msi /quiet

But the error comes also by manual deinstallation ob Jabber.

New Member

The issue was caused by a

The issue was caused by a component of the antivirus software, after deinstalling it (it was not activated, so not necessary), Jabber can be deinstall.

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