Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Galaxy SII connected to Cisco Jabber on Android 4.0.4


I am using a Galaxy SII using Cisco Jabber on Android 4.0.4.  I am connected to the IM and VM, but the phone service is not connected.

I have my colleague upgraded from Jabber Voice to the current version using a Galaxy SIII and S4, and they are able to login and connect to everything.

I can connect to Jabber using an iPad and iPhone with no issues also. 


Can someone help?




Cisco Employee

here is device requirement

here is device requirement for jabber for android 9.6;

  • Samsung Galaxy SII (Android OS 4.1.2 or later)
  •  Samsung Galaxy SIII (Android OS 4.1.2 or later)
  •  Samsung Galaxy S4 (Android OS 4.1.2 or later)
  •  Samsung Galaxy Note II (Android OS 4.1.2 or later)
  •  Google Nexus 5 (Android OS 4.4)
  •  Sony Xperia Z1 (Android OS 4.1.2 or later)
  • Sony Xperia ZR/A (Android OS 4.1.2 or later)


here is the link for more details;


the phone for testing needs to meet the following minimum criteria ;


Cisco supports Cisco Jabber for Android with tested Android devices. Although other devices are not officially supported, you may be able to use Cisco Jabber for Android with other devices.

In general, you should be able to run Cisco Jabber for Android on any Android device that meets the following minimum specifications.
Minimum requirements for IM and Presence
Android OS 4.1.2 or higher
Minimum requirements for two-way video
  •  Android OS 4.1.2 or higher
  •  1.5 GHz dual-core or higher (quad-core recommended)
  •  Display 480 x 800 or higher
  •  Cisco Jabber for Android does not support the Tegra 2 chipset


Please rate the post if this helps.

CreatePlease login to create content