Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

How do I get a newer ver of jabber guest for Apple/MAC

I have some stakeholders looking to use Jabber Guest a.k.a. Free Jabber.  The issue is that most have updated their MAC books to the latest OS ( OS X 10.9.3, Mavericks) version and we can't get jabber to connect to the integrated web camera.  They have taken  to the apple store and all, no help as it isn't hardware related.  I have had access to 3 mac books and the 2 that has the latest version have the same problem.  The one that is one version older works well. All three running the same version of Jabber guest.  I believe this version is 4.6GA.  I can 't install a licensed version for them and I can't add an Active Directory account for them to authenticate to.  The other problem to giving them a our latest version is that it is not setup to point to the cloud to connect to.  Any comments or help will be great.  I do have a TAC case open on this as well.

Everyone's tags (1)
New Member

Nathan, You should be able to



You should be able to download version 4.8 from

That should fix your video camera issue with the latest version on Mac assuming you are looking for Jabber video.  Jabber 9.6 for IM&P/Webex connect works just fine with video






New Member

Yes, Jabber Video.  here is

Yes, Jabber Video.  here is my question to TAC.

I just checked what ver. Is being offered on and it is 4.6GA.  This is my concern.  If it is fixed if ver 4.7, is serving up a known buggy version? Is there a clean way to get non-employees a version of jabber video to use with their accounts?

So here is the bug ID:

It says that this is fixed in version 4.7.This doesn't help us as the version that is being offered at "" is 4.6GA.  I can't give a NON-employee a licensed (newer version) because I'm not going to have them coming to our servers to authenticate because they aren't employees.

I guess I could go look for an older version that might work with the latest MAC OS....

I hope this clears it up some.


TAC says...

Unfortunately my team does not supper the free Jabber Video application. We only support Jabber Video for Telepresence. You may need to contact the Jabber Video support team ( and ask them about this. Sorry about that!


I'll look at this to see if there is something there to resolve this.

Thank you.


CreatePlease to create content