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New Member

IM& Presence integrate CUCM - check valid AXL username/password credentials

Hi All UC Experts,

I'm using the IM&P 9.1.1, which integrated with the  CUCM 9.1.2, that is working fine on my environment. All  Jabber functions is working, including the VPN-less Jabber.

Suddenly, some VPN-less Jabber cannot login normally. I checked the IM&P, that showed the error as (System > CUCM Publisher) "Not connected (check valid AXL username/password credentials)" .

Actually, my CUCM Subscriber was going down already, but is is not related. It is because it would not show the error when the CUCM subscriber was down.


I tried to change the AXL user to the others, but fail ... 

Error: [4012] Unable to log in to CUCM Publisher. Please verify the AXL User/Password credentials. Verify that IP Address refers to a CUCM Publisher Address and that AXL is running on the CUCM Publisher.



Any idea for that? Thanks!

Cisco Employee

Are you absolutely sure you

Are you absolutely sure you're using the right user, and with the right roles???



if this helps, please rate
New Member

Sure, I added the "Standard

Sure, I added the "Standard AXL API Access" & "Standard CTI Enabled"

New Member



did you found the problem?

Cisco Employee

Can you try log into https://

Can you try log into https://<cucm_ip>/axl/ ?

New Member

I have found the solution

I have found the solution with tac, he accesed to root with root user. everything was all ok on cucm and imp.

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