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Incoming calls not getting voice or video

I´m facing an issue with Jabber Clients on Windows

whenever we make or receive calls we get the call connected but the client is not receiving any media, when making calls through the PSTN

We have a SIP trunk to a SIP provider and this is the output I took from deb ccsip media

Can someone help me ?

SIP Call media tracing is enabled
UC_SNE_CUBE_01#
Sep 28 22:00:21.508: //6684/3440169A8012/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:21.508: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 21896 for stream 1
Sep 28 22:00:21.508: //6684/3440169A8012/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_IDLE (1)
   Stream address type    : 1
   Callid                 : -1
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 0
   Negotiated Codec       : No Codec   , bytes
   Nego. Codec payload    : 255 (tx), 255 (rx)
   Negotiated DTMF relay  : inband-voice
   Negotiated NTE payload : 0 (tx), 0 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:21896
   Media Dest Addr/Port   : [ - ]:0

Sep 28 22:00:29.274: //6685/38E164C88017/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:29.274: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 19566 for stream 1
Sep 28 22:00:29.274: //6685/38E164C88017/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_IDLE (1)
   Stream address type    : 1
   Callid                 : -1
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 0
   Negotiated Codec       : No Codec   , bytes
   Nego. Codec payload    : 255 (tx), 255 (rx)
   Negotiated DTMF relay  : inband-voice
   Negotiated NTE payload : 0 (tx), 0 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:19566
   Media Dest Addr/Port   : [ - ]:0

Sep 28 22:00:39.072: //-1/8CD396000000/SIP/Media/sipSPICopyStunConfigFromPeerToCCB: Firewall traversal is not enabled
Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPISelectCodecVersion: g729r8 flavor of g729 codec will be used
Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
Preferred Codec        : g729r8, bytes :20
Preferred  DTMF relay  : rtp-nte
Preferred NTE payload  : 101
Early Media            : No
Delayed Media          : No
Bridge Done            : No
New Media              : No
DSP DNLD Reqd          : No

Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPISelectCodecVersion: g729r8 flavor of g729 codec will be used
Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ADDING (2)
   Stream address type    : 1
   Callid                 : 6686
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 8
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:0
   Media Dest Addr/Port   : [10.178.22.45]:21602

Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ADDING (2)
   Stream address type    : 1
   Callid                 : 6686
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:0
   Media Dest Addr/Port   : [10.178.22.45]:21602

Sep 28 22:00:39.072: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 17384 for stream 1
Sep 28 22:00:39.072: //6686/8CD396000000/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ADDING (2)
   Stream address type    : 1
   Callid                 : 6686
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 8
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:17384
   Media Dest Addr/Port   : [10.178.22.45]:21602

Sep 28 22:00:39.072: //6687/8CD396000000/SIP/Media/sipSPICopyStunConfigFromPeerToCCB: Firewall traversal is not enabled
Sep 28 22:00:39.072: //6687/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:39.072: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 24920 for stream 1
Sep 28 22:00:39.072: //6687/8CD396000000/SIP/Media/sipSPIAddSDPMediaPayload: Preferred method of dtmf relay is: 6, with payload: 101
Sep 28 22:00:39.072: //6687/8CD396000000/SIP/Media/sipSPIProcessRtpSessions: No active streams.
Sep 28 22:00:39.074: //6687/8CD396000000/SIP/Media/sipSPIAddStream: Adding stream 1 of type voice+dtmf (callid 6687) to the VOIP RTP library
Sep 28 22:00:39.074: //6687/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:39.074: //6687/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: sipSPIUpdateRtcpSession for m-line 1
Sep 28 22:00:39.074: //6687/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: rtcp_session info
laddr = 10.24.0.223, lport = 24920, raddr = 0.0.0.0, rport=0, do_rtcp=FALSE
src_callid = 6687, dest_callid = -1, stream type = voice+dtmf, stream direction = RECVONLY
media_ip_addr =  - , vrf tableid = 0 media_addr_type = 1
Sep 28 22:00:39.074: //6687/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: No rtp session, creating a new one
Sep 28 22:00:39.074: //6687/8CD396000000/SIP/Media/sipSPICreateRtpSession: stun is disabled
Sep 28 22:00:39.076: //6687/8CD396000000/SIP/Media/sipSPIDestroyRtpSession: stream:1DB1F618
Sep 28 22:00:39.076: //6688/8CD396000000/SIP/Media/sipSPICopyStunConfigFromPeerToCCB: Firewall traversal is not enabled
Sep 28 22:00:39.076: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:39.076: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 23920 for stream 1
Sep 28 22:00:39.076: //6688/8CD396000000/SIP/Media/sipSPIAddSDPMediaPayload: Preferred method of dtmf relay is: 6, with payload: 101
Sep 28 22:00:39.076: //6688/8CD396000000/SIP/Media/sipSPIProcessRtpSessions: No active streams.
Sep 28 22:00:39.078: //6688/8CD396000000/SIP/Media/sipSPIAddStream: Adding stream 1 of type voice+dtmf (callid 6688) to the VOIP RTP library
Sep 28 22:00:39.078: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:39.078: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: sipSPIUpdateRtcpSession for m-line 1
Sep 28 22:00:39.078: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: rtcp_session info
laddr = 10.24.0.223, lport = 23920, raddr = 0.0.0.0, rport=0, do_rtcp=FALSE
src_callid = 6688, dest_callid = -1, stream type = voice+dtmf, stream direction = RECVONLY
media_ip_addr =  - , vrf tableid = 0 media_addr_type = 1
Sep 28 22:00:39.078: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: No rtp session, creating a new one
Sep 28 22:00:39.078: //6688/8CD396000000/SIP/Media/sipSPICreateRtpSession: stun is disabled
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPISelectCodecVersion: g729r8 flavor of g729 codec will be used
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIReplaceSDP: Main stream got changed & it's Flow Around
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
Preferred Codec        : g729r8, bytes :20
Preferred  DTMF relay  : rtp-nte
Preferred NTE payload  : 101
Early Media            : No
Delayed Media          : No
Bridge Done            : No
New Media              : No
DSP DNLD Reqd          : No

Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPISelectCodecVersion: g729r8 flavor of g729 codec will be used
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ADDING (2)
   Stream address type    : 1
   Callid                 : 6688
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 8
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:23920
   Media Dest Addr/Port   : [10.221.17.182]:28722

Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPISetStreamInfo: 0 Active Streams
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPISetStreamInfo: Number of active streams is zero (0)!
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPISetStreamInfo:
caps.stream_count=0,caps.stream[0].stream_type=0xFFFF, caps.stream_list.xmitFunc=
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPISetStreamInfo: ??unknown??, caps.stream_list.context=
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPISetStreamInfo: 0x0 (gccb)
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ADDING (2)
   Stream address type    : 1
   Callid                 : 6688
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:23920
   Media Dest Addr/Port   : [10.221.17.182]:28722

Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtpSession: stun is disabled for stream:1F54931C
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPIAddStream: Adding stream 1 of type voice+dtmf (callid 6686) to the VOIP RTP library
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: sipSPIUpdateRtcpSession for m-line 1
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: rtcp_session info
laddr = 10.24.0.223, lport = 17384, raddr = 10.178.22.45, rport=21602, do_rtcp=TRUE
src_callid = 6686, dest_callid = 6688, stream type = voice+dtmf, stream direction = SENDRECV
media_ip_addr = 10.178.22.45, vrf tableid = 0 media_addr_type = 1
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: No rtp session, creating a new one
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPICreateRtpSession: stun is disabled
Sep 28 22:00:40.362: //6686/8CD396000000/SIP/Media/sipSPIGetNewLocalMediaDirection:
New Remote Media Direction = SENDRECV
Present Local Media Direction = SENDRECV
New Local Media Direction = SENDRECV
retVal = 0

Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIAddStream: Adding stream 1 of type voice+dtmf (callid 6688) to the VOIP RTP library
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: sipSPIUpdateRtcpSession for m-line 1
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: rtcp_session info
laddr = 10.24.0.223, lport = 23920, raddr = 10.221.17.182, rport=28722, do_rtcp=TRUE
src_callid = 6688, dest_callid = 6686, stream type = voice+dtmf, stream direction = SENDRECV
media_ip_addr = 10.221.17.182, vrf tableid = 0 media_addr_type = 1
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtcpSession: RTP session already created - update
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtpSession: stun is disabled for stream:1F54931C
Sep 28 22:00:40.362: //6688/8CD396000000/SIP/Media/sipSPIGetNewLocalMediaDirection:
New Remote Media Direction = SENDRECV
Present Local Media Direction = SENDRECV
New Local Media Direction = SENDRECV
retVal = 0

Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPISelectCodecVersion: g729r8 flavor of g729 codec will be used
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPICompareStreams: stream 1 dest_port: old=28722 new=28722
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPIGetNewLocalMediaDirection:
New Remote Media Direction = SENDRECV
Present Local Media Direction = SENDRECV
New Local Media Direction = SENDRECV
retVal = 0

Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPICompareStreams: Flags set for stream 1: RTP_CHANGE=No CAPS_CHANGE=No RSVP_ADDR_CHANGE=No RSVP_MEDIA_CHANGE=No
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPICompareSDP: Flags set for call: NEW_MEDIA=No DSPDNLD_REQD=No IPIP_MEDIA=No
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPIReplaceSDP: Main stream got changed & it's Flow Around
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
Preferred Codec        : g729r8, bytes :20
Preferred  DTMF relay  : rtp-nte
Preferred NTE payload  : 101
Early Media            : No
Delayed Media          : No
Bridge Done            : Yes
New Media              : No
DSP DNLD Reqd          : No

Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:43.682: //6688/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ACTIVE (5)
   Stream address type    : 1
   Callid                 : 6688
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:23920
   Media Dest Addr/Port   : [10.221.17.182]:28722

Sep 28 22:00:53.266: //6689/472E47DF8024/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:53.266: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 29380 for stream 1
Sep 28 22:00:53.266: //6689/472E47DF8024/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_IDLE (1)
   Stream address type    : 1
   Callid                 : -1
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 0
   Negotiated Codec       : No Codec   , bytes
   Nego. Codec payload    : 255 (tx), 255 (rx)
   Negotiated DTMF relay  : inband-voice
   Negotiated NTE payload : 0 (tx), 0 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:29380
   Media Dest Addr/Port   : [ - ]:0

Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPISelectCodecVersion: g729r8 flavor of g729 codec will be used
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPICompareStreams: stream 1 dest_port: old=28722 new=28722
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPIGetNewLocalMediaDirection:
New Remote Media Direction = SENDRECV
Present Local Media Direction = SENDRECV
New Local Media Direction = SENDRECV
retVal = 0

Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPICompareStreams: Flags set for stream 1: RTP_CHANGE=No CAPS_CHANGE=No RSVP_ADDR_CHANGE=No RSVP_MEDIA_CHANGE=No
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPICompareSDP: Flags set for call: NEW_MEDIA=No DSPDNLD_REQD=No IPIP_MEDIA=No
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPIReplaceSDP: Main stream got changed & it's Flow Around
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
Preferred Codec        : g729r8, bytes :20
Preferred  DTMF relay  : rtp-nte
Preferred NTE payload  : 101
Early Media            : No
Delayed Media          : No
Bridge Done            : Yes
New Media              : No
DSP DNLD Reqd          : No

Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:00:53.356: //6688/8CD396000000/SIP/Media/sipSPIUpdCallWithSdpInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_ACTIVE (5)
   Stream address type    : 1
   Callid                 : 6688
   Negotiated Codec       : g729r8, bytes :20
   Nego. Codec payload    : 18 (tx), 18 (rx)
   Negotiated DTMF relay  : rtp-nte
   Negotiated NTE payload : 101 (tx), 101 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:23920
   Media Dest Addr/Port   : [10.221.17.182]:28722

Sep 28 22:01:09.494: //6690/50DA79898029/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.24.0.223
Sep 28 22:01:09.494: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 24266 for stream 1
Sep 28 22:01:09.494: //6690/50DA79898029/SIP/Media/sipSPIDisplayStreamInfo:
   Stream type            : voice+dtmf
   Media line             : 1
   State                  : STREAM_IDLE (1)
   Stream address type    : 1
   Callid                 : -1
   Peer Callid            : -1
   RTP/SRTP Negotiated     : 0
   Negotiated Codec       : No Codec   , bytes
   Nego. Codec payload    : 255 (tx), 255 (rx)
   Negotiated DTMF relay  : inband-voice
   Negotiated NTE payload : 0 (tx), 0 (rx)
   Negotiated CN payload  : 0
   Media Srce Addr/Port   : [10.24.0.223]:24266
   Media Dest Addr/Port   : [ - ]:0

Sep 28 22:01:11.578: //6686/8CD396000000/SIP/Media/sipSPIUpdateRtpSession: stun is disabled for stream:1F5478AC
Sep 28 22:01:11.578: //6688/8CD396000000/SIP/Media/sipSPIUpdateRtpSession: stun is disabled for stream:2185331C
Sep 28 22:01:11.578: //6688/8CD396000000/SIP/Media/sipSPIDestroyRtpSession: stream:2185331C
Sep 28 22:01:11.584: //6686/8CD396000000/SIP/Media/sipSPIDestroyRtpSession: stream:1F5478AC

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