We are currently looking at using Jabber and have installed Jabber V 9.2.4
We are running Unity voicemail 7.1.3.
I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
I have gone through checks and the following IS set up:
Class of Service in Unity is set to allow users to access VM using IMAP
Unity Voicemail Server is set up
Mailstore is set up
Voicemail Profile is set up
CCMCIP Profile is set up
CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...