IPhone Jabber not registering

[Leonardo Santana]

Hello,

I using the jabber for IPone and i when i try to configure the Jabber on IPhone on the setup wizard, when i put the device name and the TFTP address we try to register and fail and i cannot procceed.

I install the COP File and reboot the server

I have licenses to use the Jabber

CUCM 8.6.2

IPHONE 3GS

Latest version of Cisco Jabber

I have connectivity from the iphone to the CUCM and from the CUCM to the IPhone

I tried to use the enable and disable the digest authentication but no success.

Any sugestions?

Thanks

[Chris Deren]

What is the name of the Device in CUCM?

Are you sure you can ping CUCM TFTP server from iPhone? Are you using WiFi?

Chris

[Leonardo Santana]

Hello Chris

Device Name = TCT9768

Yes i can ping, from the Iphone i can open the the cucm web page.

Thanks

[Chris Deren]

Take a look at the bottom of this document for some good troublehooting steps:

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8.x_Admin_Guide.html#wp77220

Alos, ensure there is no firewall between the wireless network and CUCM that would block the TFTP communication.

HTH,

Chris

[Leonardo Santana]

Hello chris there is no firewall,

On the Iphone appears this message:

"Unable to verify account"

[Chris Deren]

Do you have owner ID and Mobility user ID selected for the device? Is 9768 the user ID?

The only time I recall seeing this error was when in fact communication on port 69 was not opened.

Chris

[Leonardo Santana]

owner and mobility are not configured i will try this.

Thanks

[Leonardo Santana]

Hello Chris i configured this two settings and doesnt work, from this wireless network i configured one CIPC on my notebook and i can register with CUCM, i have 7921 using this wireless network.

Any sugestions?

Thanks

[garethpeart]

Can you post a screenshot of the device in CUCM?

[Matt McAuley]

Did you setup the CSF and associate with the user cred?

Sent from Cisco Technical Support iPhone App

[Chris Deren]

Matt iPhone Jabber does not require CSF device it requires TCT device which was already covered before, please read the full thread to see it.

Chris

[pkums]

A common issue is that the iPhone is not able to resolve the hostname/fqdn of your CUCM server(s).

If you have your CUCM server(s) defined as hostname/fqdn instead of ip address (System > Server), the config file which the jabber client downloads from the tftp server will contain the addresses of the cucm server(s) as hostnames/fqdn. The client has to resolve those into ip addresses and often this fails as the iPhone is not configured to use the corporate dns server.

Solution :

. make sure the iPhone can resolve the hostname/fqdn of cucm server(s)

. define your cucm server(s) as ip address instead of hostname/fqdn in cucm System > Server.