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Community Member

Issue with Jabber Desktop Client login -urgent

Topology with Software Version

CUCM= 9.1.2.10000

Unity Connection = 9.1.2.10000

IM and Presence Server = 9.1.1.31900

All three hosted on VM and configured using the respective Cisco guidelines.

At the presence server end, system diagnostic has no issue and everything is running fine.

Checked config at CUCM level and seems everything is fine too. CUCM and Presence set-up usage SUNONE LDAP for authentication.

We are facing issue with client installation ( Jabber for Windows client version 9.6.0-17088).

I am installing Jabber client on a PC wherein the PC is part of the domain and talking to a different AD towards login wherein the login credential used for Jabber login which is sync to LDAP (SUNONE) has different authentication scheme ( different login and password). Getting following error

Seems like hitting Bug ID =CSCul31761

Please suggest how to get this going ? As we are in the PoC mode and once everything is going good we are going to implement it for a large userbase (8K+)

Thanks for your kind attention.

regards

M

1 REPLY
Community Member

Issue with Jabber Desktop Client login -urgent

The CDET states that Jabber credentials should be used to log on AD.

Since this is not possible at this moment, I would advise rechecking following options for LDAP authentication:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_01.html#JABW_CN_DE94662C_00

For example, simple authentication via correct config settings.

Regards,

Srdjan

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