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J4W 9.7.1 > New custom contact > Red X : unable to edit contact display name

Jabber for Windows 9.7.1

Anytime I had a File > New > Custom Contact I get a big dialog box pop up with a Red X warning me that: unable to edit contact display name

Is this a known bug? I couldn't find anything in the bug toolkit.


see attachment

New Member

Jason: Are you creating the



Are you creating the contact with the IM address only?

If you click on OK, does the contact get added?


Looks like there may be a defect around.

No I have almost all the

No I have almost all the fields populated.  Display. first, last etc. 

The contact gets added, I just have to click on OK in the warning to make it go away. Seems almost cosmetic.

New Member

Jason:There will be a defect


There will be a defect for this, though it is not clear yet what version will include the fix.

Just letting you know Cisco is aware about the problem and is working on taking care of it.

New Member

This is the defect ID the

This is the defect ID the customer may be ruining into. CSCup07451

You won't find many information since it is still internal, though you can subscribe to the defect and get notifications as it is updated.

Hope this helps.

CreatePlease to create content