Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

J4W 9.7.1 unable to add contacts


2 IM&P nodes in HA mode over the WAN. All users are assigned to single node, second node is on standby.

EDI/LDAP integrated. When I try to add a contact in J4W it seems to add fine for a split second and then just disappears from the contact group. No error messages.

I have seen this behavior before but cut recall what the resolution was has anyone seen this specific behavior when adding contacts?




New Member

more info:I can't add users

more info:

I can't add users into Jabber if the IM address and email is different in the contact properties

for example:

IM Address:



Anyone knows why?






New Member

Exactly the same problem here

Exactly the same problem here - just opened a case - I'll update if we uncover anything.

New Member

I managed to fix this issue.

I managed to fix this issue. On the IM&P server go to presence server ->settings -> advanced settings. My IM Address Scheme was set to Directory URI, change that to userid@default domain so that IM address in IM&P matches IM address on Jabber. You will need to stop bunch of services before you can make this change.



Cisco Employee

before you try to add the

before you try to add the user; when you just search the user; on the search screen it self highlight the user and do a rt. click; and then select view profile. Ensure that you verify  that this IM address is the correct.


this issue only happens when the IM address is not correct.


the im address should always be of the pattern;




all these information can be confirmed from the cluster topology page.

New Member

Amit,That is precisely the


That is precisely the issue. IM Address in IM&P node is different from IM Address in users Jabber profile.

Is there a way to fix this or am I running into a defect? I am running latest J4W 9.7.1 build 18170

AD user id: cm11234

CUPS domain:

email address:

CUPS IM address:

Jabber IM address: