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jabbber on windows PC workwd as softphone

Hi all,

     we have cucm 8.6.2 ,cups 8.6.4  and jabber 9.2.6   We configured cups server everything in like cisco document and insalled jabber in windows pc.

some of the jabber installed pc shows jabber connected as  DESKPHONE , it is  working fine and we can chat, initiate chat, add contact etc .

But some windows pc jabber connected as SOFTPHONE, it can see the presesnce but can't initiate chat, add contact etc. 

Name of the phone (unified client services franmework)   is  CSF<userid>

I checked cti gateway profile,ccmcip profile, assocatiated enduser , allowed cti enabled, add cti enabled user gp, add primary phone, add owner

help me to torubleshoot this!!!!!!!       

  • Jabber Clients