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New Member

Jabber 10.5 can't decline incoming call

 

Hi Expert,
I have a problème with my jabber 10.5 windows. When I receive a pop-up for incoming call, I don't have a button to decline calls, you can show in the attached image. I don't have this problème with Jabber Iphone or android, I have it oly in jabber Windows. 

 

For information : 

CUCM 10.5
IM&P 10.5
Jabber 10.5 

 

 

  • Jabber Clients
Everyone's tags (1)
11 REPLIES
Cisco Employee

Is this a direct call??If not

Is this a direct call??

If not, what's the call flow??

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Thank you Valencia ;) Yes it

Thank you Valencia ;)

 

Yes it is a direct call between tow jabber windows client. 

Amine

Cisco Employee

Do you have a valid VM

Do you have a valid VM configuration in place?

Does the device that is calling has access to reach the VM pilot and ports??

If the button is not usable, this is because there is lacking a VM config, or an incorrect config VM/CSS config is in place.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Hi,  what did you mean when

Hi, 

 

what did you mean when you see VM ? Virtual machine ? 
I don't use any CSS

Cisco Employee

VM = voice mailNot using CSS

VM = voice mail

Not using CSS and partitions is possible, but you'll only run into trouble down the road, doing that is a very poor design.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

 No I don't have VM, you

 

No I don't have VM, 

you think I must use CSS to resolve my problème ?

Cisco Employee

No, you need a voicemail

No, you need a voicemail system, decline is meant to direct the calling party to your voicemail.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

How can I configure it I don

How can I configure it I don't have it

I have juste cucm and I&Presence

New Member

Hi Jaime Valencia, Can you

Hi Jaime Valencia, 

Can you help me please

I don't have a UCCX for my VM, 

how can resolve my problème without it 

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