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Jabber 11.7 Win Client - Status always shows available, but other see actual status

Hello, several of our users have loaded 11.7 in Win10 in a Vmware VM, and when they choose their status, the indicator of that status remains available, even when you choose Away or Do not Disturb.  Everyone else can see the correct status chosen  however.  Strange also that since we discovered this, another user installed 11.7 on their VM and had no issues.  Custom status tags, like "I am out of the building briefly" also display correctly to others whilst remaining green on the local client.

Looking for any insights on this.  Could not see in the forum this specific issue.

1 REPLY
Cisco Employee

Hi,

Hi,

Can you clear the cache to test and collect the problem report from the workstation if it doesnt work?

Exit Jabber

C:\Users\<User>\AppData\Roaming\Cisco\Unified Communications\

C:\Users\<User>\AppData\Local\Cisco\Unified Communications\

and delete everything under Jabber directory.

Also, on that workstation can you check if there is any other IM client installed like Skype or Lync? If yes then kindly uninstall it, clear the cache and check if it works/.

Aseem

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