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Jabber 9.2.6 - No Phone Tab

When clicking on the message icon in jabber we get an error message stating the user is not signed in, to resolve goto the phone accounts tab under the options window, we have no such tab showing, anyone help?

4 REPLIES
Cisco Employee

Jabber 9.2.6 - No Phone Tab

You need to add this to your .xml

CUCM>

Not_Set

If you're an end user, nothing you can do, get in touch with your IT support team.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Jabber 9.2.6 - No Phone Tab

Hi Many Thanks for your response Jaime but i think by integrating the user into LDAP in CUC we have removed the requiement for this tab

VIP Super Bronze

Jabber 9.2.6 - No Phone Tab

Neither CUCM nor CUC are SSO-integrated with Active Directory in the current shipping versions to say nothing of Jabber itself. All LDAP Auth in the server does is relay the user-provided credentials to the LDAP server for a go/no-go decision. The user/client is still responsible for providing them to whatever Cisco server it's trying to authenticate to. The XML Jaime mentions above instructs Jabber to copy/paste the credentials you entered when logging into Jabber itself into the PhoneService (i.e. CCMCIP) and Voicemail (a separate element).

Please remember to rate helpful responses and identify helpful or correct answers.

New Member

Re: Jabber 9.2.6 - No Phone Tab

Either way but by selecting the integrate with LDAP under the users profile it has automatically signed in on the jabber client, tested it with half a dozen or so users, all of whom can know listen to their voicemail via Jabber

Sent from Cisco Technical Support iPhone App

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