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New Member

Jabber 9.2 Voicemail issues

Dear Team

I am facing a stange problem with my jabber for windows clients, voicemail connection status always showing not connected. but all other services are working fine, including "call voicemail" button. i am also able to view and play voicemail thru http://unconnectionserver/inbox by using the same credentials

I have checked firewalls ( put the jabber client to the same server vlan and tested) no issues found

I am following the server setupguide from cisco website

could somebody can explain where i will check the logs for not connecting voicemail ?

Thanks in advance


VIP Super Bronze

Jabber 9.2 Voicemail issues

Log files, at least on Windows, are in

C:\Users\\AppData\Local\Cisco\Unified Communications\Jabber

Relevent config document:

Please remember to rate helpful responses and identify helpful or correct answers.

New Member

Jabber 9.2 Voicemail issues

Thank you Jonathan for your reply

I have followed the same guide only, the issue is only with visual voicemail, otherwise jabber is working ok for calling voicemail server and playing voicemail messages.

BTW, i didnt uploaded the licenses yet, server is still running on demo mode does this will make any issues?

Please help me to sort out this

Thanks in advance


Jabber 9.2 Voicemail issues

Hi Rajesh,

We had the same problem. Read the document over and over again but did not see the problem. Until I check the server in my Iphone jabber clients. This was the Exchange server.


I checked the mailstore profile and changed it to the Unity server.

Now everything is working fine.

Cm -> user management ->user settings -> UC Service

create mailstore to Unity server Unitmailstore1 (If you have multiple server create more)

Cm-> user management -> user settings ->

In you servervice profile select the mailstore profile.

http://unityserver.yourdomain/inbox shows a login page to view you voicemailbox on the unity server.

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