Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Jabber 9.6 Cannot Currently Add the Contacts

I'm running Jabber for Windows 9.6 with Jabber Cloud (formerly WebEx Connect).  I have all my internal users in addition to a large number of external contacts including Cisco employees and some of my clients.  Today I was adding 2 contacts at another client.  The first contact was added without issue.  When I tried to add the second contact, I received the error message:

"The system cannot currently add the contacts.  Try again later or contact your system administrator."

We haven't changed anything on our end but every time I try to add this contact, I get this error.

Shawn Eftink CCNA/CCDA Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.
Everyone's tags (1)
7 REPLIES

Is only this client affected?

Is only this client affected? or all the users are having the same problem?

I'm using v9.6.0 and I have never seen it.

Rolando,To my knowledge, this

Rolando,

To my knowledge, this is the only client/user affected as I haven't received any report of issues from other users.  It's also the first time I've seen it.  I did end up trying to add the user from my iPad.  It worked fine and updated by Windows client appropriately.  I've also since upgraded to 9.7.  I appreciate you attempting to assist.

Shawn Eftink CCNA/CCDA Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.
Cisco Employee

Adding Custom (or external)

Adding Custom (or external) Contacts in Jabber for Windows (9.7 and above) is only supported in on-premise IM&P deployments, not cloud based (Webex Messenger).

-Nick

Can you try clearing Jabber

Can you try clearing Jabber cache?

Close and exit out of Jabber (if still running)
Clear the Local Jabber cache. This data is found in the following two directories:

Win 7:
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber
%userprofile%\AppData\Roaming\Cisco\Unified Communications\Jabber

Win XP:
%userprofile%\Local Settings\Application Data\Cisco\Unified Communications\Jabber

New Member

I had the same issue and it

I had the same issue and it was solved by deleting the cash files as you mentioined .

Many Thanks 

New Member

I have the Same issue.

I have the Same issue.

New Member

Did you solve your problem?

Did you solve your problem?
1743
Views
5
Helpful
7
Replies
CreatePlease login to create content