Jabber 9.6 Cannot Currently Add the Contacts

[SHAWN EFTINK]

I'm running Jabber for Windows 9.6 with Jabber Cloud (formerly WebEx Connect).  I have all my internal users in addition to a large number of external contacts including Cisco employees and some of my clients.  Today I was adding 2 contacts at another client.  The first contact was added without issue.  When I tried to add the second contact, I received the error message:

"The system cannot currently add the contacts.  Try again later or contact your system administrator."

We haven't changed anything on our end but every time I try to add this contact, I get this error.

[Rolando Valenzuela]

Is only this client affected? or all the users are having the same problem?

I'm using v9.6.0 and I have never seen it.

[SHAWN EFTINK]

Rolando,

To my knowledge, this is the only client/user affected as I haven't received any report of issues from other users.  It's also the first time I've seen it.  I did end up trying to add the user from my iPad.  It worked fine and updated by Windows client appropriately.  I've also since upgraded to 9.7.  I appreciate you attempting to assist.

[Nicholas Finn]

Adding Custom (or external) Contacts in Jabber for Windows (9.7 and above) is only supported in on-premise IM&P deployments, not cloud based (Webex Messenger).

-Nick

[Rolando Valenzuela]

Can you try clearing Jabber cache?

Close and exit out of Jabber (if still running)
Clear the Local Jabber cache. This data is found in the following two directories:

Win 7:
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber
%userprofile%\AppData\Roaming\Cisco\Unified Communications\Jabber

Win XP:
%userprofile%\Local Settings\Application Data\Cisco\Unified Communications\Jabber

[mohamed omran]

I had the same issue and it was solved by deleting the cash files as you mentioined .

Many Thanks 

[rcerda_cl]

I have the Same issue.

[rcerda_cl]

Did you solve your problem?