- last edited on by
ciscomoderator
Hey guys, I think I'm just missing something easy here and hoping someone can help. Having an issue where my Jabber clients are unable to connect to LDAP.
Directory - Unhealthy
Status: Last connection not successful.
Protocol: LDAP
Reason:Connection Error
ErrorCannot contact the server
I've setup all the appropriate UC Services and LDAP is configured for directory sync. CUCM, CUC, CUPS, 9.1
I think this has something to do with the jabber-config.xml as I keep seeing in other posts. However, during my setup I haven't had to manually modify that file at all and have done all the setup through CUCM LDAP config and UC / profile configuration. Do I have to edit the xml file for LDAP directory search to work?
Softphone - Healthy
Status: Connected
Protocol: SIP
Address: 172.21.240.10 (CCMCIP)
Device:CSFXXXX
Line:2401
Deskphone - None
Status: Not connected
Protocol: CTI
Address: 172.21.240.10 (CTI)
Deskphone Video - Informational
Status: Unavailable
Reason:Deskphone video is not available in softphone mode.
Voicemail - Healthy
Status: Connected
Address: 172.21.240.11
Port: 443
Protocol: VMREST (HTTPS)
Presence - Healthy
Status: Connected
Address: 172.21.240.12
Protocol: XMPP
Port: 5222
Outlook address book - Healthy
Status: Last connection successful.
Protocol: MAPI
Address: Outlook
Directory - Unhealthy
Status: Last connection not successful.
Protocol: LDAP
Reason:Connection Error
ErrorCannot contact the server
w:defaultTabStop w:val="720"/>
<?xml version="1.0" encoding="utf-8"?><config version="1.0"> <Directory> <ConnectionType>1</ConnectionType> <PrimaryServerName>172.20.1.44</PrimaryServerName> <ServerPort1>389</ServerPort1> <SecondaryServerName>172.20.1.55</SecondaryServerName> <ServerPort2>389</ServerPort2> <ConnectionUsername>cucmldapuser</ConnectionUsername> <ConnectionPassword>XXXXX</ConnectionPassword> <OtherPhone>ipPhone</OtherPhone> <BaseFilter>(ipPhone=*)</BaseFilter> <SearchBase1>OU=Departments,DC=wn,DC=lc,DC=com</SearchBase1> </Directory> <Policies> <EnableAccessoriesManager>true</EnableAccessoriesManager> </Policies> <Options> <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS> </Options></config>
UC Services:
