In CUCM the configuration for either jabber will allow me to add a 2nd line to the phone,, but when I launch my jabber I do not see the second line.
In CUCM (on device page) to the left is Association and lists the Lines on the phone. The 2nd line shows under 'unassigned association items". If I click on Modify Button items , the page that is brought up will not allow me to move the 2nd line to the to the 'associated items' - get a pop up window that stated I have to remove the item in the 'associated items' in order to move this 2nd line over.
this is the same for both Mac or Windows jabbers that I have configured.
I am doing something incorrect to configure OR does jabber not allow a second line ?
2) extension mobility
I dont see where I can add a service such as for extension mobility, I use EM for my agents and was hoping they could log in like they can the desk phones or the Cisco Ip Communicator since Finesse does not like 2 'devices'.
Is this possible, if so can you give me some advice on configuring.
thanks for the update on the inability to have a 2nd line on a jabber for Windows or Mac.
Kind of stinks !
For the Extension Mobility - which I use extensively currently with desk phones and CIPC - the Jabber Device does not give that as an option in the 'related links' where Subscribe Services is normally located. I attached a screen shot of the jabber device and that pull down menu.
Just wondering if this is not allowed for jabber or is there another way to do it.
I have agents that work both at home and in the office. When in the office they use a desk phone and at home they have been using Cisco IP Communicator.
We use Finesse which does not like the agent to have 2 devices associated to the rmjtapi user. So to get around that , we config the CIPC and Desk phones to have 'dummy numbers' , the agents then Login using EM, and the EM is the 'device' associated to the rmjtapi user.
Now agents are starting to get Mac laptops and the CIPC does not work on Mac. So it looks as though they now have to use jabber all the time.
Jabber has some disadvantages / caveats that dont necessarily make it great choice. This lack of EM is one of them, cant have a 2nd line, only works with Unity Connection, and can't have speed dials are the disadvantages I have found so far.
All of your points are valid and have been pain points for years as Cisco has dragged their feet with multi-line support. I keep promising that it's coming in next release and then we find out it is pulled. I believe it will be supported in near feature once they work out some challenges with multi-line across MRA for what it's worth.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...