Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Jabber and Javascript error message

Hi

We have 350 users using Cisco Jabber 9.2.5. Today som users get an error message when they open the chat window:

"It appears that you do not have Javascript enabled, please contact your administrator"

They use windows 7 64

Voice / video is ok

Can someone help?

regards Paal

1 ACCEPTED SOLUTION

Accepted Solutions

Jabber and Javascript error message

Hi Paal,

Can you check if the javascript is enabled for IE on those PC's ?

Can you do the following

1. Exit the client

2. Delete the following folders (you will need to retype the server configuration and user credentials as they will be lost along with any history inforation)

C:\Users\\AppData\Local\Cisco\Unified Communications\Jabber
C:\Users\\AppData\Roaming\Cisco\Unified Communications\Jabber

3. Start the jabber client

HTH,

Christos

2 REPLIES

Jabber and Javascript error message

Hi Paal,

Can you check if the javascript is enabled for IE on those PC's ?

Can you do the following

1. Exit the client

2. Delete the following folders (you will need to retype the server configuration and user credentials as they will be lost along with any history inforation)

C:\Users\\AppData\Local\Cisco\Unified Communications\Jabber
C:\Users\\AppData\Roaming\Cisco\Unified Communications\Jabber

3. Start the jabber client

HTH,

Christos

New Member

Jabber and Javascript error message

Hi Christos.

Yes, it helped to check that the javascript was enabled in IE. i changed this in the Internet Zone, and all was ok.

regards Paal

8780
Views
5
Helpful
2
Replies