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Jabber call to email address does not allow video because email has no CAPs and it goes ext not int

Jabber, on a cloud based install, does not route the call internal when you hover over the persons email address because there are no caps as in AD (ie First.Lastname@x.com vs first.lastname@x.com) so you cannot use video only audio because we only allow video internal.   How can you have webex connect or Jabber use the caps in an email address to allow for internal routing. 

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I believe by default that SIP

I believe by default that SIP URI default to case sensitive.  So you can have two users in Callmanager 10x for example Bob.Jones@coke.com and bob.jones@coke.com and be seperate people. In CallManager their is a Enterprise Parameter for URI and case sensitive.  Not sure aobut WebEx cloud.

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