Jabber can not connect to the softphone,

[master002]

Hello,

Could anyone help with Jabber issue  - cannot connect to the softphone?    Only one jabber client got this issue, others are working properly.

Thanks!

Laptop OS:   Windows 7

Jabber:          9.1

. Run "show connection status" on Jab:

Softphone - Unhealthy

Status: Not Connected

Reason:Make sure your computer is connected to the network. If you are having problems connecting to the network contact your system administrator.

Address: 10.2.16.150 (CCMCIP)

Protocol: CCMCIP

. on CUCM8, the device(CSF) status and IP address are unknown

I captured the Jabber log. 

Master002

[Jaime Valencia]

If the same user/pwd works on other computers, I'd think it's related to the windows config, there might be a firewall, antivirus, a program that's causing the problem, etc.

Something particular to that computer.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Muhammad Maqsood Mushtaq · Accepted solution]

Hi Master002,

As per logs, client cannot ping the CCMCIP server 10.2.16.150 from this machine:

2013-04-18 12:32:49,852 INFO  [0x00000b1c] [ystemmonitor\src\NetworkMonitor.cpp(386)] [network-monitor] [NetworkMonitor::isIpAddressReachable] - Unable to ping [10.2.16.150]. Destination unreachable

ICMP Ping Request is required by Jabber to enable phone control.

Thanks,

Maqsood

[master002]

Thanks for the reply.   The issue resolved by  updating  the user  Windows 7 account security level.     

I noticed the PING request failed, but were not aware that it was related.    Thank you for pointing out, Maqsood.

Just wonder if any document/link shows "   ICMP Ping Request

is required by Jabber to enable phone control. "     Is it a hidden requirement?  

Thanks again,

master001

[amritesh.anand]

Hi Master002,

I have the same issue. I am able to Ping CUCM server (CCMIP) from  my windows 7 PC but CCMIP status on jabber client is unknown.

CUCM - 9.1

CM and IM - 9.1

Jabber for windows - 9.2 installed on windows 7 with firewall disabled and no Anti Virus

Regrads,

Anand

[master002]

Sorry Anand.     Is issue resolved?   

If not, could you capture the log?  or run show connection (sth. like this) from Jabber, let's see what goes wrong.

Master002