I know, I know. A well-worn topic. But it's just not happening for me, and I'm new to Presence 9.1 This is a new installation. Also using CUCM 9.1 and Jabber 9.2.6. I don't even know where the Jabber error logs are.
Anyway, when I try to get Jabber to control the desk phone, it doesn't work and when I look at the connection status, I get an error stating that there is a connection error to the CTI server. That server is my CUCM Subscriber. I am LDAP integrated, but we are pointing the a global catalog. The CCMCIP service is running, the profile is created and the user is associated with it. On the CUCM user, the phone is associated to the user, the line is set up as the primary extension, and the user is in the Standard CTI and Standard CCMUSER groups. The user is configured to use IM and Presence, and the profile is selected. On the phone, the user is set as the owner and the line appearance is set to the user.
The two things I've seen that might be issues are that we are using the following LDAP filter:
I didn't create this and I don't know enough about filters yet to know if this is good.
Secondly, in my past experience, the configurations for the CTI service (i.e. "cti_18.104.22.168_cti_tcp_host_synced_000" - not the real IP) have always been created automatically, but they had to be created manally for this install. I don't know if that's a function of 9.1 or if there's an integration issue.
After a fair amount of research, I found that that the issue was that I was using 99XX series phones and they require the user to have additional rights. The user of the phone has to be in the Standard CTI Enabled group (which I had), but the user also had to be in the Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf group.
Just for the sake of being complete, the research also mentioned that if you're using 69XX series phones, users have to be in the Standard CTI Allow Control of Phones Supporting Rollover Mode group.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...