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Jabber Client Multiple logins issue

Mohammad Shoaib
Cisco Employee
Cisco Employee

Hi All,

We have this wierd issue where the user is automatically signed out on regular basis and on re-login , he gets an error " You have been signed out of Cisco Jabber because multiple logins are not allowed. "

How should I determine whether the user has logged in to more than 1 places.

1 Accepted Solution

Accepted Solutions

try looking in file under roaming folder. file name should be cachetftpconfigstore or jabber-config.xml file

View solution in original post

3 Replies 3

Varundeep Chhatwal
Cisco Employee
Cisco Employee

this is happening because you must be having this below parameter in your jabber-config  xml file.

loginresource:wbxconnect

remove this parameter from jabber-config xml file and then check.

by default jabber allows multiple logins and this can only be restricted if you add the above mentioned parameter in jabber-config xml file.

i hope this helps you

Hi Varun,

Thank you for your help. But, I do not see this parameter on the XML File. I see JabberLocalConfig.xml file where we do not see this

try looking in file under roaming folder. file name should be cachetftpconfigstore or jabber-config.xml file

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