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Jabber disconnects from CucmDeskphone after login


on a workstation we have a strange behavior of the Jabber Client.

After a successful login the control of the deskphone works for about 15 seconds, then the deskphone gets disconnected.

The behaviour is bound to the computer, various Windows and Jabber users have the same problem on this computer, but no problem on another.


In the Jabber log i found this line:

2014-05-09 10:43:16,269 DEBUG [0x00000988] [\impl\TelephonyServerHealthImpl.cpp(261)] [csf-unified.telephony.TelephonyServerHealthImpl] [TelephonyServerHealthImpl::updateHealth] - updating health with serverType [CucmDeskphone] serverHealthStatus [None] serverConnectionStatus [Disconnected] serverAddress [ (CTI)] serviceEventCode [UnknownConnectionError] transportProtocol [CTI] 


Any ideas how to solve this issue?


Thx in advance.



Everyone's tags (1)

Also in the logfile this

Also in the logfile this message. Wich refers to :
Performed this solution but no result. All other phones for the user are working correct. Softphone and 7925 wifi.

2014-05-28 11:44:16,303 DEBUG [0x0000299c] [osticsplugin\HealthInfoObserver.cpp(185)] [plugin-runtime] [RefreshConnectionStatus] - Refreshing connection status for Deskphone to value Disconnected
2014-05-28 11:44:16,303 DEBUG [0x0000299c] [plugin\HealthItemsDataStructures.cpp(90)] [plugin-runtime] [AddUpdateSubItem] - Setting Status:  status of Deskphone to Not connected
2014-05-28 11:44:16,303 DEBUG [0x0000299c] [plugin\HealthItemsDataStructures.cpp(90)] [plugin-runtime] [AddUpdateSubItem] - Setting Reason: status of Deskphone to Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.
2014-05-28 11:44:16,304 DEBUG [0x0000299c] [plugin\HealthItemsDataStructures.cpp(90)] [plugin-runtime] [AddUpdateSubItem] - Setting Address:  status of Deskphone to nsciptccm02 (CTI)
2014-05-28 11:44:16,304 DEBUG [0x0000299c] [plugin\HealthItemsDataStructures.cpp(90)] [plugin-runtime] [AddUpdateSubItem] - Setting Protocol:  status of Deskphone to CTI

Solution in our situation was to reboot all call manager  systems and the presence server.