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Jabber for Android Issue

Yangjp715
Level 2
Level 2

‎09-06-2014 10:04 AM - edited ‎03-17-2019 04:27 PM

Android cell phone are unable to connect to CUCM, but instant messaging, voicemail worked fine. The jabber for iPhone works well. I am using the latest client from Google play, IMP9.1 and cucm9.1. I didn't install the device cop file on CUCM, does this cause the problem?

Has anyone else experienced this? thanks.

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nick.mueller
Level 6
Level 6

‎09-06-2014 08:21 PM

Have you made sure that the end user has both line appearance association as well as device association in the user management > end user page?

Otherwise take and post a problem report from J4A.  In the log it will say why it failed to register.

NPM

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