Jabber for iPad bug

[RICHARD MESSINGER]

First yea that it is generally good.

Got the Jabber set to connect to Presence and it worked.  added connection to Call Manager and that works really well when I am in the office.

Problem:  When I AnyConnect back into the network and I launch Jabber, it connects to Presence and then I see in the upper right the spinning wheel that it is trying to connect to the CallManager.  It times out and the application exits completely. 

I think that it should simply drop back to just Presence and IM.

The other question is why does it not connect to Call Manager?

Call Manager is 8.6.2

[szelenka]

If the application exits, we'll need to look at the PRT and investigate what's going on.  In Settings > Help

For the connectivity to CUCM, we may want to verify the AnyConnect is allowing that connection once connected.  This can be seen in the PRT from Jabber as well.

[maciej_wilk]

Hi Richard,

Do you have the same issue with Jabber for Windows or Jabber for Mac?

Not exactly that it exits the application but not being able to connect to CUCM.

[RICHARD MESSINGER]

have not seen this behavior with my Jabber for Windows client

Do not have access to a MAC to try that.

Will turn on the debug settings and see about testing again.  At the office it works just fine.

[maciej_wilk]

I experienced the same behaviour as you described and the problem was DNS - Jabber for iPad could not resolve the DNS name of CUCM.

[John.McDermott2010]

Hi All

I am also experiencing these same symptoms in PoC. J4windows client ok

Have you managed to resolve the iPad DNS issue?

Thanks

John Mc

Sent from Cisco Technical Support iPad App

[John.McDermott2010]

Two potential problem areas here

1.  DNS

-  Can your external client get DNS?

2.  Certificates (SCEP) from the FW

-  Our FW guys worked through the set up with TAC

Good luck