The issue we are having with Jabber for iPhone 9.6 is a difference in how easy/difficult answering a Jabber call is.
On an iPhone running IOS 6.1.3, a Jabber call comes in, the user does the following:1. Swipes to Unlock 2. Enter Passcode 3. Press Answer or Decline button.
On an iPhone running IOS 7.x, a Jabber call comes in, the user does the following:1. Swipes to Unlock 2. Enter Passcode 3. Double click Home button 4. Find Jabber Application 5. Tab Jabber application to bring to front 6. Answer or Decline finally presents 7. Call goes to Voice mail because this process is way too much to simply answer the call.
The phones much auto lock after a certain amount of time because of the environment, so the users will hit this issue basically all the time. If the user does not try to start answering the call on the first ring, chances are that the user misses the call. Very stressful on the user.
Is there a workaround for this or fix in the 9.7 client?
Is that 11.8 on the iPhone or CUPS server. I have our iPhones updated and the most recent we can get is 22.214.171.124499. As for the server side we run CUPS v11. I can't seem to open that Cisco doc. It looks like it might be an internal document.
I just saw that, I had to enroll in the Cisco Customer Connection program to open the link. I'm glad to learn about this program. We are a Cisco integrator and I wish I knew about this program earlier. Thanks for the info.
I can't see the document either, but I would guess with some certainty that this is talking about an upcoming update to the iOS app. Most likely takes advantage of CallKit, new to iOS 10; so you'll need to update your iPhone or iPad to iOS 10 as well
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...