Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Cisco Employee

Jabber for iPhone 9.6 service discovery issue

hi, 

I'm not able to get service discovery to work with Jabber for iphone although it works fine with J2W.  following is the jabber-congig.xml details:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Presence>
   <PresenceServerAddress>x.x.x.x</PresenceServerAddress>
 </Presence>
 <Directory>
   <DirectoryServerType>BDI</DirectoryServerType>
   <BDIPresenceDomain>mydomail.com</BDIPresenceDomain>
   <BDIPrimaryServerName>x.x.x.x</BDIPrimaryServerName>
   <BDIServerPort1>389</BDIServerPort1>
   <BDIConnectionUsername>username@mydomain.com</BDIConnectionUsername>
   <BDIConnectionPassword>password</BDIConnectionPassword>
   <BDIUseJabberCredentials>true</BDIUseJabberCredentials>
   <BDISipUri>mail</BDISipUri>
   <BDISearchBase1>ou=x,dc=x,dc=x</BDISearchBase1>
 </Directory>
</config>

i checked the log files and i can see the following:

-- 2014-03-27 17:17:13.122 DEBUG [3ae2b18c] - [service-discovery][callOnAuthenticationFailedDiscoveryResultOnDispatcherThread] Discovery has failed due to Authentication Failure for id 1000Calling Callback!
-- 2014-03-27 17:17:13.123 INFO [3ae2b18c] - [CSFServiceLocatorManager][onAuthenticationFailed:authenticatorId:] enter
-- 2014-03-27 17:17:13.123 WARNING [3ae2b18c] - [Login Time Check] discovery Authentication Failed.
-- 2014-03-27 17:17:13.123 DEBUG [3ae2b18c] - YLCSigninUIMgr showSigninError The username or password is not correct, or the user account is inactive.,withAction cxsignaction://senderrorproblem
-- 2014-03-27 17:17:13.136 DEBUG [3ae2b18c] - height:49.031998, createLabel.numberOfLines:1
-- 2014-03-27 17:17:13.139 DEBUG [3ae2b18c] - YLCSigninUIMgr enableUserInteraction YES
-- 2014-03-27 17:17:13.140 INFO [3ae2b18c] - [CSFServiceLocatorManager][onAuthenticationFailed:authenticatorId:] out

I'm using the user LDAP credentials for authentication.

thanks in advance

Regards

Ahmed

2 REPLIES
New Member

Hi ,i'm facing authentication

Hi ,

i'm facing authentication error when J4W prompt me to enter password for Jabber Voice services. I will need to click manual setup and select Cisco IM& Presence and login again. 

 

Any clue ?

Cisco Employee

hi,make sure to correctly set

hi,

make sure to correctly set your SRV records on your DNS.  to verify, from command prompt type the following:

nslookup

set type=srv

_cuplogin._tcp."your domnain.com"

_cisco-uds._tcp."your domnain.com"

 

Regards

Ahmed

317
Views
0
Helpful
2
Replies
CreatePlease to create content