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New Member

Jabber for Window, phone mode, how to disable "use my computer for calls"

We have a Citrix environment and only want to control the Cisco deskphone with Jabber for Windows in the phone mode.

We use CUCM 8.6.2 and I have installed Jabber for Windows 9.7.0 and all works fine, I can control my deskphone, make and receive calls, phonebook and Outlook integration works fine.

Is it possible to disable "use my computer for calls" as we do not want users to make calls via Citrix, but only use the deskphone for this.

Thanks, Perry

 

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3 REPLIES

Remove the CSF device from

Remove the CSF device from the end user controlled devices.

Voice CCIE #37771
New Member

HelloI have the same question

Hello

I have the same question. How can i disable the softphone mode? Remove the CSF Device is no option, because the user use the softphone mode on the local Laptop but not in the Citrix envirement.

It is possible to disable the softphone mode, perhaps a special MSI Installer?

 

Thanks

Matthias

 

Cisco Employee

Hi Matthias,Soft-phone mode

Hi Matthias,

Soft-phone mode cannot be disabled. Supported Features on Virtual Environment are the following.

Supported Features

    Instant messaging and presence with other Cisco Jabber clients
    Desk phone control
    Voicemail
    Presence integration with Microsoft Outlook 2007, 2010 and 2013
    

We have an existing defect which is in Terminated state because feature is not supported hence cannot be fixed.

CSCub40605 - J4W - Ability to disable softphone mode in Citrix environment.

HTH,

Please rate if you find this post helpful.

Regards,

Mohammed Noor

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