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New Member

Jabber for Windows 10.5.2 Triggering Symantec AV with "Trojan.gen"


​Hi, our desktop support people are working in deploying Jabber for Windows 10.5.2 to our managed service at the moment. This is with the 2nd of November 2014 r2 Virus and Spyware definitions.

Two days ago it was installing OK, but since the virus defs have been updated it now detects on C:\Windows\Installer\*****.tmp

  • has anyone else seen this? (update: a colleague at another institution has also since observed the same behaviour)
  • is the installer infected or is this a false positive?

screen capture of Symantec alert

New Member

virustotal also doesn't seem

virustotal also doesn't seem to like the .msi:


virus total screen capture  showing 7/53 detection ratio

New Member

Having the same issue in our

Having the same issue in our SEP 12.1.5 environment with Jabber 10.5.2. 


Edit: Looks like virustotal reporting that its clean in SEP def 11132014