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Jabber for Windows 10.5 shows contacts from Address Book multiple times?

Jason Aarons
Level 6
Level 6

‎10-30-2014 12:33 PM - edited ‎03-17-2019 04:36 PM

What would cause Jabber for Windows 10.5.1 to show a contact multiple times from the address book when searching?  See attached screenshot. 

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Registrations Iconix
Level 1
Level 1

‎07-20-2015 09:10 AM

We have the same issue. Some users can't even see the contacts to initiate IM. It's all hit and miss and documentation on this is pretty sparse.

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Registrations Iconix
Level 1
Level 1
In response to Registrations Iconix

‎07-20-2015 09:19 AM

Turns out, there are imported users and then there are users synced with AD. I am approaching the vendors to figure out how to clean/merge them.

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