Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Jabber for Windows 9.2.4 deskphone/softphone no connection

I have an issue with what appears to be only my desktop.  If I am on VPN (anyconnect client) Jabber phone control and softphone works perfectly.  If I am hardwired to my ASA and coming across my L2L IPSEC tunnel IM and Presence withing Jabber works but I have a red X through the phone on my Jabber client and cannot switch to Softphone mode (option doesn't do anything when I click on it).  I have other users running the same setup and they work fine, other internal users can run Jabber without issue as well.  I have full connectivity to the IM&P and CUCM TFTP, CCMCIP, and CTI servers.  any ideas?                  

VIP Super Bronze

Jabber for Windows 9.2.4 deskphone/softphone no connection

If you have other users on the same VPN setup, running on the same wired connection the question that comes to mind is if any PC-side firewall/HIDS exceptions didn't get opened for Jabber?

Please remember to rate helpful responses and identify helpful or correct answers.

CreatePlease login to create content